Legal Notice
This portal is owned by EMPRESA EUROCONGRES VIAJES Y EUROCONGRES S.A., along with the web domains legally established and registered.
Intellectual and industrial property rights
The design of the portal and its source code, as well as logos, trademarks and other distinctive signs that appear in the portal belong to the Company and are protected by the corresponding intellectual and industrial property rights.
Liability for the content
The Company is not liable for the legality of third-party websites from which this portal may be accessed. As well, the Company is not liable for the legality of other third-party websites that may be linked or connected from this portal. The Company reserves the right to carry out amendments on this website without need of prior notice in order to keep the information updated by adding, modifying, correcting or deleting the contents that have been published or the design of the portal. The Company is not liable for the use that third parties may make of the information included in the portal, neither for any damages or economic losses that, directly or indirectly, may cause financial, material or data damage that may arise by the use of such information.
Applicable law
The Spanish Law will be applicable in case of dispute or conflict on interpretation of the terms that constitute this Legal Notice, or for any question relating to the services of this portal.
Cancellations and refunds
Cancellations
The client can request the cancellation of any order according to the detailed policy of each service indicated when making the order.
The company will accept the order’s cancellation, by email or by telephone (+34 958 209361) only through our Customer’s service.
Refund of services
In cases where the client considers that the service does not conform to the stipulations, he will have to get in contact with us, immediately, by email or by telephone, providing the reason.
Once received the notification, Eurocongres will contact you in order to inform you how to proceed.
Refunds will be made in the same method of payment used for the order.
In case of any doubt, please contact us by email or by telephone (+34 958 209361).
The rights recognized by current legislation remain safe.
Payment
The payment can be made using either:
- Visa card or Mastercard
- Bank transfer or a depositinto a bankaccount
Eurocongres reserves the right to change any means of payment, adding new or removing any oft he existing ones, and the client cannot make any complaint. Nevertheless, if the change in the way of payment affects to an order already processed, Eurocongres will contact the client immediately in order to inform about this change and offering the client the possibility to cancel the order.
Your credit card will be charged immediately, through your desire method and once all the information provided has been verified.
In order to provide maximun security to the proccess of payment, Eurocongres uses very secured systems of payments from very well known banks. If you need any additional information about your data security, please refer to our privacy policy.
Credit cards are subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any contract with you.
Eurocongres reserves the right to check the client’s personal data and adopt the measures it deems appropriate (including the cancellation of the order) to guarantee compliance with these conditions.
Guarantee of the product/services purchased
Conforme al Real Decreto Legislativo 1/2007 del 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios, Eurocongres responde de las faltas de conformidad que se manifiesten en un plazo de dos años desde la entrega.
In case of lack of agreement, you must inform us within two months by email to eurocongres@eurocongres.es, indicating your personal data, the number of your purchase’sinvoice and the problem detected.
In case of no fulfillment of this period, the guaranty will not be affected but you will be theresponsible party for damages incurred due to the delay of the communication.
In case of a manufacturing defect, Eurocongres will be responsible for the return costs, as well as the costs related to labor and materials. As we sell services and not physical products, the costs would be bank processing fees.
For any question or information, please contact our Customer’s Service by sending an email to eurocongres@eurocongres.es or by telephone (+34 958209361).
Comments and suggestions
We will be pleased to receive your comments and suggestions. We kindly invite you to use our email or our telephone number +34 958 209361, for this purpose.
Delivery times
It will be immediately by email when placing your order.
Shipping costs
They will be published on our website when ordering. These expenses will be added to the cost of the products/services and they will be clearly shown before placing the order.
Privacy Policy
Through this website, personal data is not collected from users without their knowledge, nor is it transferred to third parties.In order to offer you the best service and in order to facilitate its use, the number of pages visited, the number of visits, as well as the activity of visitors and their frequency of use are analyzed. The company does not use cookies to collect information from users, nor does it record access IP addresses. Only own, session cookies are used for technical purposes (those that allow the user to navigate through the website and use the different options and services that exist in it). The portal owned by the COMPANY contains links to third party websites, whose privacy policies are unrelated to that of the COMPANY. By accessing such websites, you can decide whether to accept their privacy and cookie policies. In general, if you browse the Internet you can accept or reject third-party cookies from the settings of your browser.
Basic information on data protection
Below we inform you about the data protection policy of Eurocongres and Eurocongres Viajes S.L.
Consent Statement
The personal data that could be collected directly from the interested party will be treated confidentially and will be incorporated into the corresponding statement activity owned by the company.
Consent Statements activities will continue in the same direction as before. There are no changes regarding the data processing.
Purpose
The purpose of data processing corresponds to each of the consent statements activities carried out by the company and which are accessible in the register of consent statement activities. Not modifying the purpose of the consent statement.
Legitimation
The processing of your data is carried out for the fulfillment of legal obligations by the company, for the fulfillment of missions carried out in the public interest or in the exercise of public powers conferred on the company, as well as when the purpose of the statement requires its consent, which must be given through a clear affirmative action.
Data retention
The personal data provided will be kept for the time necessary to fulfill the purpose for which it is collected and to determine the possible responsibilities that may arise from the purpose, in addition to the periods established in the regulations on files and documentation.
Data communication
In general, personal data will not be communicated to third parties, except legal obligation, among which may be communications to the Ombudsman, Judges and Courts, interested in the procedures related to the claims presented.
Rights of the interested parties
Any person has the right to obtain confirmation about the treatment of their data that is carried out by the COMPANY.You can exercise your rights of access, rectification, deletion and portability of your data, limitation and opposition to its treatment, as well as not being subject to decisions based solely on the automated treatment of your data, where appropriate, at the AVENIDA DE LA CONSTITUTION 18.
Sales policy
These conditions are very important for you and for us, as they are designed to create a legal agreement among us, protecting your rights as a client and ours as a company.
Please read carefully these conditions and our privacy policies before confirming any payment when the order is done.
At present, ordering any product or service through www.eurocongres.es can only be done in the Spanish language.
Eurocongres will not maintain a copy of the present conditions linked to each order, so we highly recommend to keep a copy of these conditions.
Order
When ordering anything from www.eurocongres.es means the agreement of the price, the product description and the general sales conditions of the order. These conditions will only be applied to the service booked.
It is obliged that you make a good use of our website for any enquiry or for any order legally valid. You are also obliged to provide us a valid email address, postal address and/or contact information, understanding that we can use this information to get in contact with you if necessary, according to our privacy policy. If you provide us with wrong details, we will not be able to process properly your order. When you receive our confirmation email, you can check if the information is correct, and if not, you will have to contact us through our Custom Service, by email or by telephone to +34 958 209361.
Once you place an order through www.eurocongres.es, you have to guarantee that you are authorized to use the chosen credit or debit card, if payment is made by card. Only people with the necessary legal capacity to sign contracts related to the services proposed on this website can place orders.
Once you place an order, you have to continue the whole process until the payment. Once done, you will receive an email confirming your order (the “email confirmation”).
Availability
Eurocongres does not provide products, only services are offered and the availability of them will be shown on our website.
Please check our refund policy in case you want to return a service. We will refund you the payment deducting the administration fees, according to our cancellation policy.
Delivery
The services ordered will be sent either to your email or to a postal address or to a different person you may wish, as long as the delivery address will be located in Spain including the Balearic Islands. It will be delivered within a regular working hours.
We understand that the order has been done once you or another person sign the receipt. In case that the purchase is sent by email and any person does not get in contact with Eurocongres, we understand that the delivery has been succesful.
Costs
The costs of the services will be published by Eurocongres and will include the current taxes. The cost of each services has to be totally paid once ordered.
Eurocongres reserves the right to modify the prices, at any time. The services already ordered will be invoiced according to the prices included on our website at the moment of the purchase.